Helen Fiddler and www.helenfiddler.com​

Privacy Policy Version 1.0​

First published: 11 November 2021 by Helen Fiddler​

Last updated: n/a​

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Helenfiddler.com is the website and marketing name for Helen Fiddler Yoga Teacher, Reiki Practitioner and Health & Wellness Coach

 

Personal Data Collected by Helen Fiddler/www.helenfiddler.com

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A certain amount of personal data is collected by Helen Fiddler at the time of registering for your first class, when booking a place on a workshop or event, or when accessing a resource. This is to satisfy the conditions of insurers, as well as for your own health and safety. 

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See Appendix for a list of all data stored by Helen Fiddler​

 

All information gathered by Helen Fiddler - on paper or in an online format - is treated as confidential and will never be shared with a third party - except where required by law or in an emergency (see below for Emergency Contact Information).

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Information held by Helen Fiddler is accessed only by Helen Fiddler and any staff that may work for or be contracted by Helen Fiddler.

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Emergency Contact Information

Emergency Contact information is collected solely for use in an emergency, should Helen Fiddler need to contact your next of kin, emergency contact or give this information to the emergency services. This is the only information that would be shared with a third party, and only in the context of a deemed emergency.

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Information submitted in a paper format is stored securely, and online data password protected. For insurance and tax compliance, Helen Fiddler is required to retain customers' data for 7 years after their last class. 

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How Helen Fiddler uses your Information

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The registration & health questionnaire form on the www.helenfiddler.com  website and Gymcatch app to be emailed to Helen Fiddler by new students/clients includes questions on your health and well-being. This information is used only to help Helen provide you with the most appropriate service and to provide you with modifications that may be needed to make sure your practice is safe and healing.

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Helen will use your contact details to keep you informed of any changes in relation to the service that you have purchased or expressed an interest in (eg. registering on a waiting list) and information on future similar events.

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Wix.com – website hosting platform

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www.helenfiddler.com is hosted on the Wix.com platform. Wix.com provides www.helenfiddler.com with the online platform that allows Helen Fiddler to sell products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Website cookies are set automatically by WIX software. www.helenfiddler.com does not access these or pass to third parties.

 

Please see the Wix privacy policy here: https://www.wix.com/about/privacy

 

Gymcatch - The booking system embedded into www.helenfiddler.com

 

Helen Fiddler/www.helenfiddler.com uses the website and application Gymcatch to manage class and workshop bookings and to take payment for these services. Please see the Gymcatch privacy policy here: https://gymcatch.com/privacypolicy/

 

It is also available on the Gymcatch app and the booking page of helenfiddler.com: www.helenfiddler.com/booking

 

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Notifying you of Changes to this Notice

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Helen Fiddler may update this Privacy Policy from time to time.

Changes to this Privacy Notice are effective when they are posted on this page. ‘Date Modified’ at the top of the page will be updated.

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Links to Other Web Sites

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Helen Fiddler/www.helenfiddler.com is not responsible for the practices employed by websites linked to or from www.helenfiddler.com, nor the information or content contained in them.

Please remember that when you use a link to go from www.helenfiddler.com to another website, this Privacy Statement is no longer in effect.

Your browsing and interaction on any other website, including those that have a link on www.helenfiddler.com is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

 

Data Protection: Your Rights

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In summary, under the terms of GDPR you have the following rights:- 

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1.     the right to access 

2.     the right to rectification 

3.     the right to be forgotten

4.     the right to restrict processing

5.     the right to object to processing

6.     the right to data portability

7.     the right to complain to a supervisory authority

8.     the right to withdraw consent

 

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Further information is provided at this link regarding Your right of access:

Your right of access | ICO

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Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data (under the GDPR or General Data Protection Regulation). You can find out more about these rights from the ICO: Individual rights | ICO

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Further contact details for the ICO can be found here:  Contact us | ICO

Or call their helpline on 0303 123 1113

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If you wish to exercise any of your rights in respect of your personal data/information please contact Helen by email at helen@helenfiddler.com

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If at any time you feel that there is an issue with the way Helen Fiddler handles your data, you can contact the ICO (Information Commissioner’s Office).

For queries about Data Protection and this Privacy Statement, please contact helen@helenfiddler.com

 

Appendix A

 

Information held by Helen Fiddler/helenfiddler.com and data retention:

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•  Enquiries from non-customers – message, name and email address – received via the website or by email - held for up to a year, and used to answer query and follow up.

• Mailing list – name and email address - populated by people registering on the website, or opting in on an enquiry form.  People completing a health and registration form are added to the mailing list so they can be kept in touch with class information.

• Health and registration forms from students  - name, contact details and health information – completed via the website or in class - used for class management, and held for at least seven years (after a client’s last class) for insurance purposes.

• Attendance registers – data collected in class - used for class management, and held for at least seven years for insurance purposes.

• Notes on classes and sessions - data collected in class - used for class management, and held for at least seven years for insurance purposes.

• Emails – sent from clients and non clients.  Important messages are saved in a filing system, otherwise emails retained for up to two years.

• Payment data, excluding card information which we do not receive at any time. Payments received via bank transfer, and saved for at least seven years for accounting and tax obligations.